Reference

How emo78 Handles Your Personal Information

This Privacy Policy tells you exactly what data emo78 collects when you open an account, make a deposit via Touch 'n Go eWallet or Boost, or contact our support team — and how that data is kept, used and protected.

Account data protectedTouch 'n Go eWallet & Boost transaction privacyNo third-party data salesYou control your dataContact us to request changes
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emo78 How emo78 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

emo78 applies several layers of protection to the data attached to your account — from the moment you register to the point your withdrawal is verified. Here is what that looks like in practice across the four areas that matter most to your privacy.

Account Security

Every login goes through a one-time password (OTP) step sent to your registered mobile number. Unusual device activity triggers an additional verification before your account wallet can be accessed.

Cookie Use

We use cookies to keep your session active and remember your lobby preferences. You can adjust cookie settings in your browser at any time — disabling non-essential cookies will not block your ability to log in or deposit.

Data Retention

Active account data is held while your account remains open. Once closed, we retain only what applicable law requires, then delete it. Payment records for Touch 'n Go eWallet and Boost transactions follow the same retention schedule.

Requesting Changes

You can ask us to correct inaccurate details or delete your account data at any time via live chat or email. We will confirm your identity first, then action the request within a reasonable timeframe.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or remove personal data tied to your emo78 account, or if you have questions about how a specific payment rail like GrabPay is recorded in our system, our support team is the right starting point. Send your request with your registered email address so we can verify your identity before making any changes.

Team online

Live Chat

Start a live chat session from any page inside the lobby. Quote your registered email and our team will verify your identity before discussing account or data details.

Email Support

Write to our support address with your request clearly stated — data access, correction or deletion. Include the payment method you use, such as Touch 'n Go eWallet, to speed up the account lookup.

Account Help Centre

Log into your account and head to the Help section. From there you can raise a privacy-related ticket directly, and our team will respond to your registered contact details.

Common Questions About Your Data at emo78

These are the questions we hear most often when it comes to account data, payment privacy and your rights under this policy. If yours is not here, reach out via live chat.

We collect your name, email address, contact number and the payment method you use — for example, Touch 'n Go eWallet or GrabPay. We also log device and session data to keep your account secure.

No. Your PIN and wallet credentials stay within your payment provider's own system. We only record the transaction reference needed to confirm your deposit and update your account balance.

Yes. Contact us via live chat or email with your registered email address. We verify your identity first, then process the deletion request, keeping only what applicable law requires us to retain.

We do not sell your data. We share limited information only with payment processors — such as those handling DuitNow or FPX transfers — and only under a data-processing agreement that restricts their use.

We hold your data only for the period required by applicable law after your account closes. After that period, the data is securely deleted from our systems.

Log in and raise a ticket through the Help section, or contact us via live chat. Quote your registered email so we can verify you before making changes to your account details.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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